grooming terms - overview
More detailed information, service authorizations, and required acknowledgements are sent and must be submitted prior to your first appointment. The information below is provided for reference only.
vaccines
Furology, L.L.C. requires proof of a current rabies vaccination for all pets in our care.
Acceptable forms of proof include:
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An invoice from your veterinary office
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A certificate of vaccination
We do not require additional vaccines; however, we strongly recommend that pets remain up to date on all veterinarian-recommended vaccinations, including (but not limited to) distemper, bordetella, and parvovirus.
cancellation policy
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours notice will be charged a fee equal to 75% of the scheduled service.
late arrivals & no shows
We allow a 10-minute grace period for late arrivals.
Arrivals more than 10 minutes late may result in a shortened service when possible or forfeiture of the appointment if there is not enough time to safely complete the scheduled service.
A forfeited appointment due to late arrival will be charged up to 100% of the scheduled service.
No shows will be charged 100% of the scheduled service fee to the card on file.
late pickups
A 10-minute grace period is provided after the estimated pickup time.
After this grace period, a late pickup fee of $1 per minute will be added to the total service cost. Because we provide one-on-one, cage-free grooming, late pickups can interrupt the next pet’s service. This fee helps us ensure each client receives the calm, focused care they deserve.
questions before your first visit?
We know every pet and family is unique. If you have questions after reviewing this information, we’re always happy to help. Texting is the fastest way to reach us.