Your First Visit
We won't just groom your dog or cat, we'll love them like our own and give them style. We can't wait to meet you and your pet! Here's a quick guide to help your first visit go smoothly.
Arrival
We know you’re excited, but please try to arrive right at your scheduled appointment time, not too early and not too late.
Our appointments are booked back-to-back, so if you arrive 15 minutes early, we’re likely still finishing up another pampered pet or waiting for their pickup.
Parking Tips
Parking is limited, but you’re welcome to pull into the driveway if there's room or even just block it!
Our neighbors are wonderfully understanding; just be sure not to block their driveways.
Check In Time
Your groomer will come out to meet you both and chat about what your pet needs that day.
If you’d rather stay in your car, that’s totally fine! We’re happy to come to you and help your pet out of the car.
The Spa Sesh
Depending on their size and coat, most pets spend 1–3 hours with us.
We’ll text you about 20 minutes before pickup, so there’s no guessing when your pet’s ready. Let us know if you need more than 20 minutes notice.
Please plan for a prompt pickup; since we groom one-on-one, our schedule runs tight and we don’t have extra holding space.
A late pickup fee applies if you go beyond your pickup window.
Payment Deets
We accept cash or card and are unable to make change. We do not accept personal checks.
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For card payments, we’ll text or email an electronic invoice, due by 5 PM on the day of service. If payment hasn’t come through by then, we’ll charge the card on file along with a small $10 late payment fee.
Health & Wellness
We want every pet to feel their best during their spa day!
Please reschedule if your pet is under the weather, including:
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Diarrhea, vomiting, or coughing
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Open wounds or hot spots
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Skin fungus or worms
We disinfect between each pet, but keeping sick pets home helps everyone stay happy and healthy.
Vaccine Requirements
WOOF that was a little much, eh? Thanks for reading! Your cooperation and understanding ensures our ability to provide both you and your pet(s) with our high standards of professionalism, customer service, and care.
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With Love,
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furology
All pets must be up-to-date on their rabies vaccine.
We’ll need proof of vaccination (paper or digital) before your appointment.
Rabies tags aren’t accepted as proof.